1:  Is my water really safe?

At Poland Spring we set an industry example for bottled water safety: *round-the-clock quality checks:  we perform at least 15 quality checks every hour...that's roughly every four minutes.  As an added precaution, we regularly microfilter, ozonate, and pass our water through ultra-violet light to make doubly sure it's safe.  In fact, we screen for over 200 possible contaminants, far more than required by federal agencies.

*visual scrutiny:  we think seeing is believing, so we perform continual on-the-spot visual inspections on our bottling line. and, all our bottles are stamped with time, date, and plant codes - you can see for yourself that you're buying the freshest, safest product possible.

*surprise inspections:  we are subject to and welcome impromptu inspections by federal and state authorities.  We also open our doors to outside inspections by the national sanitation foundation, and independent organization. It's easy to be up-front about our practices, because we believe in what we deliver; incomparable bottled water. 

2:  Water is water, right? Wrong! Drink in these important differences...

As remarkable as it might seem, spring waters from different geographical areas can taste very different. Spring water is a natural product that comes from the earth and retains the same properties and qualities as its underground source. Depending on the minerals present, water temperature, and other naturally occuring factors, each spring will impart its distinctive "personality" and taste to its water.

3:  What gives Poland Spring Natural Spring Water its great taste?

A light blend of minerals contributes to the legendary great taste of our water. Every bottle of out natural spring water contains a production date code, so our customers can see for themselves that they're drinking fresh and great atsting bottled water.

4:  Corporate Citizenship 

Our message is our mission -- to responsibly manage resources, reduce waste and maximize recycling efforts. Protecting our world isn't just important now - but for generations to come. Refreshing and delicious spring water for years to come is paramount. It's not just good for business, but good for our customers as well. As one of a few companies that manage water resources for sustainable practices, Poland Spring carefully monitors its spring water sources and their surrounding areas. In fact, we work with our staff geologists to ensure our spring sources are carefully monitored and managed for sustainability. Because we don't just care anout where our water comes from, we care about the natural world around us, too. Poland Spring is a leader in reducing its environmental impact through responsible production of most of its own bottles. This has allowed us to create the lightest half liter bottle ever produced* - Eco-Shape bottle. Plus, a number of our plants are LEED certified, which stands for Leadership in Energy and Environmental Design. In fact, we were the first U.S. food and beverage manufacturer to build such a facility. For additional information please visit www.polandspring.com.

5:  Can I get a copy of my delivery schedule?

Yes.  Just contact us via phone (631-727-8610) or sign onto your account using "the login to my account" tab on this website.

6:  I'm a seasonal resident, can I still get service?

Yes. Our responsible and trustworthy drivers can deliver to your
home or office on scheduled start and stop dates for seasonal residents or you can call as needed all year round.

7:  How often will we receive deliveries?

We deliver on regularly scheduled routes. The routes are typically either every 2 weeks or every 4 weeks, depending upon your usage. We will provide you with a calendar of all of the delivery dates for the year.

8:  What is the minimum bottle quantity that I must accept?

On your first delivery there is a minimum of 3 cases or 3 bottles. After that, you are able to increase/decrease your order as necessary.

9:  What happens if I forget to leave my empty bottles out or we are not home?

 
Our driver will determine your on hand inventory and do a courtesy delivery. He will pick up your empties during the next delivery day. If you placed an order and no one is home we can secure a gate code number or garage code, our trust worthy drivers will neatly place your product in a safe place.

10: The water in the bottle on my dispenser is boiling. What should I do?

Please call us in the office at (631) 727 - 8610 and we will have the dispenser exchanged. Turning off the hot tank switch on the back of your cooler will give you just cold water until we replace the unit.

11:  How Can I pay my Bill?
 

We accept cash, checks, VISA, MasterCard, American Express and Discover. You can pay your delivery driver upon delivery, mail your payment in or call us (631) 727 – 8610 and pay with a credit card. We also invite you to set up your account on an automated, monthly payment plan using a major credit card or your debit card. The online payment feature is now available on the website.

12:  What is the Length of Your Contracts?

We do not have any long term contracts to sign. We don't believe that you should be required to sign a long-term contract to enjoy our service. We stand behind our service on a day-to-day basis, if at any time you are not 100% satisfied with our service and/or our product, we believe that you should have the right to immediately cancel your service with no further obligation.

13:  My water cooler is leaking. What should I do?
 

If your cooler is leaking, please remove the bottle. Nine times out of ten it's not the cooler, but the bottle that is causing the leak. As long as the leak isn't coming from the front (out of the spigot) and looks like it is coming out the top or back, exchange the bottle and mark the bottle as a "leaker" for the route driver to replace. If you have trouble or it makes a mess, please call us at (631) 727 – 8610.